Refund Policy

Effective Date: May 3, 2025

At Up Your Mama, we strive to provide our customers with high-quality products and services. If you are not completely satisfied with your purchase, please review our refund policy below.

**1. Eligibility for Refunds**

Refunds are available for products and services purchased directly from our website under the following conditions:

- The request for a refund must be made within 30 days of the purchase date.
- The product must be unused, in its original packaging, and in the same condition as received (if applicable).
- Proof of purchase must be provided (e.g., receipt or order confirmation).

**2. Non-Refundable Items**

Certain items may be marked as non-refundable, including but not limited to:

- Gift cards
- Downloadable software or digital products
- Services that have already been rendered

**3. How to Request a Refund**

To request a refund, please follow these steps:

1. Contact our customer service team at support@upyourmama.com
2. Provide your order number and details regarding the reason for the refund request.
3. If applicable, include photos of the product and its condition.

**4. Processing Refunds**

Once your refund request is received and verified, we will process your refund within 14 business days. Refunds will be issued to the original payment method used at the time of purchase.

**5. Shipping Costs**

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

**6. Changes to This Policy**

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.

**7. Contact Us**

If you have any questions or concerns about our Refund Policy, please contact us at:

info@upyourmama.com